Members’ FAQs

Our most commonly asked questions around membership, shares and share certificates are below. If you have another question that is not covered, please contact us here.

I’ve not received my share certificate?

Share certificates were dispatched in March 2022. If you have not received a share certificate during this window, please contact us here so we can update your membership information.

I’ve lost or damaged my share certificate.

To report a share certificate as lost, please contact us here.

Replacement certificates can be requested for any lost or damaged certificates, however these will be electronic only.

What happens if I change address?

Please contact us here so we can update your membership information.

Your share certificate remains valid regardless of the address originally printed and an updated paper copy will not be issued upon a change of address. However, an updated electronic copy can be issued upon request.

How do I change my email address or contact information?

To ensure you continue to receive key updates regarding CCPS and our membership, please contact us here to update your contact information.

How do I update my name?

Please contact us here so we can update your membership information.

Your share certificate remains valid regardless of the name originally printed and an updated paper copy will not be issued. However, an updated electronic copy can be issued upon request.